NORTHERN AFTERHOURS is NOT an Emergency Service. in case of emergency please DIAL 000
FEES AND BILLING ARRANGEMENTS
Northern After Hours visits are bulk billed to all Concession and DVA cardholders. from 6 February 2023 Patients who DO NOT have a valid Concession or DVA card will be required to pay on the day, please see the Fee section or click find out more below.
PRACTITIONERS
Northern After Hours engages appropriately qualified and trained general practitioners with a demonstrated commitment to continued medical education and professional development.
At Northern Afterhours, we treat even the smallest members of the family! From infancy to 18, we're here for examination, diagnosis and treatment.
Telehealth Services
Sometimes there are obstacles to coming into a medical office, but help is still available. Our doctors can meet you over a HIPAA compliant connection. Same day appointments available!
MANAGEMENT OF PERSONAL HEALTH INFORMATION
Personal medical information is only made available to authorised personnel. If you need a copy of your health information held by the Northern After Hours, please contact the administration staff via telephone 1800 114 114 or admin@northernafterhours.com.au The Privacy Act can be viewed at: www.oaic.gov.au/privacy/privacy-act/the-privacy-act.
CONSULTING HOURS
Walk in Clinic is operational from 6pm to 11 pm every day.
Home visits can be booked within the after hours period as defined by Medicare Australia. Monday to Friday: 6.00 pm to 8 am the following day (doctors commence work at 6.00 pm) Saturdays: from 12.00 pm onwards (doctors commence work at 12.00 midday) All day Sunday All day on public holidays.
Outside the above operating hours, patients are reminded of the Northern After Hours operating hours and are encouraged to contact their regular GP if they require an appointment. If patients have any questions or queries regarding a recent after hours consultation provided, please contact the administration staff on 1800 114 114 or email us at admin@northernafterhours.com.au.
FEEDBACK
Norther After Hours policy recognises that feedback is a valuable quality improvement mechanism. Our service strives to provide patients and their GPs with the very best after hours care and it has systems in place to ensure that any concerns, suggestions or complaints are given serious and prompt attention. Patients are encouraged to provide feedback
admin@www.northernafterhours.com.au
or in writing to the address below :
Northern After Hours
5 Kylie Crescent Ingle Farm SA 5098.
or Call
1800 114 114
PATIENTS WISHING TO TAKE THEIR CONCERNS FURTHER
Northern After Hours engages appropriately qualified and trained general practitioners with a demonstrated commitment to continued medical education. If there is a complaint please contact :
South Australia Health and Community Services Complaints Commissioner
Telephone – 08 8226 8666 Toll free – 1800 232 007 Mail – PO Box 199, Rundle Mall, Adelaide SA 5000
Due to the Covid 19 Pandemic all patients and representatives attending the Walk- In Clinic are required to wear face masks. Masks are available for purchase at reception for $1.00ea.
Face masks must be worn when the doctor attends to you at your home for consultation.
From 1st July 2024 there will be an increase on gap payments from $30 to $50. For more information see the FEES Page.
Thank you